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FAQ

BuddyCinemas · saved September 7, 2026

Last updated: September 7, 2026

How BuddyCinemas works

Browse the whole catalogue without an account. To watch, sign in — it is free.

Some titles are free to watch once you are signed in. Others are premium, and you open them either by spending Tokens or by paying for them directly. A title you unlock with Tokens stays unlocked: the unlock does not expire.

Tokens are earned by using the app — a daily check-in, a daily scratch card, and rewarded ads where they are offered. They are a way to unlock content without paying, and nothing else: Tokens have no cash value and cannot be withdrawn, transferred or exchanged for money.

Account & Access

Do I need an account to watch? Yes. Browsing, search and every title's details are open to everyone, but playback requires a free account. Signing in is what ties your unlocks, your Tokens, your watch history and your resume position to you rather than to one browser, and it is what our content licences require of us.

Why do I see a wallet and an avatar before I sign in? Opening the site creates an anonymous guest session on your device so the site works — it remembers where you are and stops abuse. A guest can browse and search. A guest cannot watch, cannot earn Tokens and cannot save a list; each of those asks you to sign in first.

How do I sign in? With Google or Apple. Email-and-password sign-up is not open at the moment; if you already have an email login it continues to work.

What happens to my guest session when I sign in? Anything the guest session had — including any Token balance — is merged into your account, so nothing is lost by signing in.

Do I have to pay to make an account? No. An account is free, and free titles stay free.

Can I create profiles for my household? Yes — you can add multiple profiles under one account, including a Kids profile with mature-content filtering and an optional parental PIN.

How many devices/streams can I use at once? We may cap the number of registered devices and simultaneous streams per account (for example, two concurrent streams) to keep the Service fair and consistent with our content licenses — see our Terms of Use §6.

Tokens

What is a Token for? Unlocking premium content on BuddyCinemas. That is the only thing a Token does.

Can I cash out my Tokens? Can I sell or transfer them? No. Tokens are not money and have no cash value. They cannot be withdrawn, converted to cash, transferred to another account, sold, or exchanged for anything outside BuddyCinemas. There is no mechanism to do any of it — not a policy you can appeal, simply a thing the platform does not do. A Token is a key to content you have not paid cash for, and nothing more.

How do I earn Tokens? Three ways today, all of which need you signed in:

  • Daily check-in — claim once a day; consecutive days pay more, up to the daily cap.
  • Daily scratch card — one a day, for a small random amount.
  • Rewarded video ads — where they are offered, a Token per completed ad, verified on our servers rather than in your browser.

The current rates, your streak and how many claims are left today are all shown on the Rewards page — they are the authority, because we tune them.

What is the difference between Bonus Tokens and Paid Tokens? Bonus Tokens are earned for free. Paid Tokens are bought with money on the web (buying on the web rather than in an app avoids app-store fees, which would make Tokens more expensive for you). Both unlock exactly the same content. When you unlock something, Bonus Tokens are spent first, so the Tokens you paid for are the last to go.

Do Tokens expire? Bonus Tokens can expire if they sit unused — the current window is 30 days from when they were earned, and the oldest ones are always spent first so an active account rarely loses any. Paid Tokens do not expire. Your wallet shows the balance of each.

What do I get when I spend them? Permanent access to the title you unlocked. A Token unlock does not run out, unlike a cash rental, which may be for a fixed window. For a series, whether one unlock covers the whole series or an episode at a time depends on how that title is sold — the price shown before you confirm says which.

Can I get a refund on Tokens? See our Refund & Cancellation Policy — in short, Bonus Tokens are never refundable, because nothing was paid for them, and Paid Token purchases and unlocks are final except in the case of a billing error.

Subscriptions & Payments

How do I cancel my subscription? From your account settings, at any time — you'll keep access through the end of the billing period you've already paid for. See our Refund & Cancellation Policy.

Why does my statement say "BUDDYCINEMAS"? That's our shared payment descriptor across both billing entities — Newtact Lab Private Limited for India (via Razorpay/Cashfree) and Thaja FZE LLC for the rest of the world (via Stripe).

Will I be charged automatically? Subscriptions renew automatically at the end of each cycle unless you cancel first. Where required, we'll notify you before a price increase takes effect on your next renewal.

Streaming & Devices

Why can't I play a title on more than one device at a time? Our licenses with content partners require us to enforce a concurrent-stream limit per account; this also protects your account from unauthorized sharing.

What video quality can I expect? We adapt quality automatically (adaptive bitrate streaming) based on your network speed, up to the resolution available for that title (typically up to 1080p).

Can I download titles to watch offline? Not currently — this is a feature we're evaluating for the future. All playback today is streamed live over HLS with DRM protection.

Content & Ratings

How are age ratings assigned? Titles are rated per territory using a classification broadly aligned with India's U / UA / A system, so you and any parent/guardian can make informed viewing choices, and can restrict a profile with a parental PIN.

How do I report a title (wrong metadata, broken playback, inappropriate content)? Use the Report action available on every title page, or contact us — see our Grievance Redressal & Copyright Policy.

Privacy & Data

What data do you collect as a guest, before I even sign up? An anonymous device identifier and basic technical signals to keep the session working and prevent abuse — and a record of each visit: the time, the IP address, the country and city it resolves to, and your operating system and browser. We use that to see how many people reach the Service and how many go on to create an account. It is kept for 180 days and then deleted. See our Privacy Policy §2.

Can I delete my data? Yes — contact hello@buddycinemas.com to request access, correction, or deletion of your personal data, consistent with applicable law (including India's DPDP Act).

Support

Who do I contact for help? Email hello@buddycinemas.com, or use the in-app feedback form if you're signed in. See our Contact Us page for department-specific routing.